Refund policy

Unfortunately, we cannot accept returns on customized products.

You can always contact us for any return question at contact@sufall.com.

non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and design services. Please get in touch if you have questions or concerns about your specific item.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged , so that we can evaluate the issue and make it right.

 
Wrong items

If we send you the wrong product due to our mistakes, we are very sorry. You can contact us and we will resend the correct product to you. You do not need to send back the wrong product